General Terms and Conditions for Customers

The present 'General Terms and Conditions for Customers' are applicable to the relations between

Pita bakery pte ltd and the Customers. Restaurants are referred to the 'General Terms and Conditions for


  1. Definitions

Offer: the range of products and services offered by the Restaurant that can be ordered by the

Customer through the Platform.

Order: an order placed by the Customer with the Restaurant through the Platform as regards the Offer

selected by the Customer.

Customer: a natural person or legal entity placing an Order through the Platform.

Agreement: an agreement between the Customer and the Restaurant regarding an Order and the

delivery or collection of the Order.

Platform: the website(s), apps, tools and other equipment of Pita bakery pte ltd  and its affiliated

companies and business partners on which the Service is made available.

Restaurant: a company that prepares and sells meals, beverages and related articles and uses the

Platform for the establishment and payment of the Agreements.

Restaurant information: the information about the Restaurant with regard to, among other things,

company and contact information, general information, product range (meals, side dishes, options and

beverages), prices for each individual product (including GST), company logo, graphics, delivery area

(including postal codes), delivery costs and minimum order amounts.

Service: the commercial services and/or activities that are offered to the Customer by Pita bakery pte ltd,

including publication of the Offer, facilitation of the conclusion of Agreements and transmission of

Orders to the relevant Restaurant.

  1. Identity of Pita bakery pte ltd  

Pita bakery pte ltd  operating under the name of Pita bakery:

Address principal place of business:

29 Bali lane Singapore 189865

1011 DK Amsterdam

The Netherlands

Contact: +65 66356256

Reg no.: 201331984c


  1. Applicability
  2. The present General Terms and Conditions for Customers are only applicable to the Service.

Pita bakery pte ltd  is not responsible for the Offer. As the case may be, the general terms and

conditions of the Restaurant shall be applicable to the Offer in addition.

  1. By placing an Order the Customer directly concludes an Agreement with the Restaurant for

delivery of the Offer selected by the Customer. The Customer is bound by the Order and will

not be entitled to a refund except in case of cancellation allowed by the Restaurant pursuant to

article 6 below.

  1. The Offer
  2. Pita bakery pte ltd  publishes the Offer on behalf of the Restaurants on the Platform, in

accordance with the Restaurant information supplied by the Restaurants. Pita bakery pte ltd  shall

not accept any responsibility or liability for the contents of the Offer and the Restaurant

information on the Platform. The Restaurant may use ingredients and additives of meals and

drinks, that could cause allergies and intolerances. If a Customer is allergic to any foodstuffs,

we advise to contact the Restaurant by telephone for current allergen information before

placing an Order.

  1. Pita bakery pte ltd  presents all Restaurant information in such a way that it is clear to the

Customer what his rights and obligations are after having accepted the Offer.

  1. Pita bakery pte ltd  shall not accept any liability for Platform availability.
  2. The Agreement
  3. The Agreement is effective as from the moment the Customer finalizes the Order by clicking

the 'Buy now' button during the process of placing an Order through the Platform.

  1. After receipt of the Order, Pita bakery pte ltd  will electronically confirm the Order to the Customer.
  2. The Agreement can only be executed by the Restaurant if the Customer provides correct and

complete contact and address information when placing the Order. The Customer is obliged to

immediately report any inaccuracies in the payment data supplied or mentioned to

Pita bakery pte ltd  or the Restaurant.

  1. With respect to information on the status of his Order, after having placed the Order the

Customer is required to be available by telephone or email (as indicated when placing the

Order) for both the Restaurant and Pita bakery pte ltd .

  1. If the Customer decides to have the Order delivered, the Customer must be present at the

delivery address indicated by the Customer in order to take receive the Order items.

  1. If the Customer decides to collect the Order, he should be present at the selected time at the

collection location of the Restaurant, as indicated in the confirmation email, text message or

on the Pita bakery pte ltd website. 

  1. Upon delivery of the Order, the Restaurant could ask for identification if the Order contains

alcoholic products or other products with an age limit. If the Customer cannot identify himself

adequately or does not meet the minimum age requirements, the Restaurant will refuse to

deliver the relevant products to the Customer. In this case, cancellation costs may be charged

  1. Pita bakery pte ltd  does not accept any liability relating to the execution of the Agreement.
  2. Dissolution of the Agreement and cancellation of the Order
  3. Considering the perishable nature of the Offer, the Customer shall not be entitled to dissolve

the Agreement. Orders cannot be cancelled by the Customer with Pita bakery pte ltd  .

Cancellation of the Order with the Restaurant is only possible by the Customer if the

Restaurant explicitly indicates that Cancellation of the Order by the Customer is possible.

  1. The Restaurant is entitled to cancel the Order, e.g., if the Offer is no longer available, if the

Customer has provided an incorrect or inoperative telephone number or other contact

information, or in case of force majeure.

  1. If the Customer places a false Order (for example by providing incorrect contact information,

by not paying or by not being present on the delivery or collection location in order to receive

the Order) or otherwise fails to comply with his obligations pursuant to the Agreement,

Pita bakery pte ltd  shall be entitled to refuse any future Orders from such Customer.

  1. Pita bakery pte ltd  is entitled to refuse Orders and cancel Agreements on behalf of the

Restaurant, if there is reasonable doubt about the correctness or authenticity of the Order or

contact information. If Pita bakery pte ltd  cancels an Order that has already been paid for,

Pita bakery pte ltd  shall transfer the paid amount into the same account as from where the

payment has been made. If the Customer places Orders that appear as false or fraudulent,

Pita bakery pte ltd  may report this to the police.

  1. Payment
  2. At the moment the Agreement is concluded in accordance with the provisions of article 5.1 of

these General Terms and Conditions for Customers, Customer is obliged to pay the

Restaurant for the Order. The Customer may fulfil this payment obligation by using an online

payment method through the Platform or by payment to the Restaurant at the door or at the

collection location.

  1. Subject to the provisions of article 6.4 of these General Terms and Conditions for Customers,

the (partial) reimbursement of an online payment shall only be possible if the Order cannot be

delivered (entirely). The reimbursement shall always be made into the same account as the

one from which the payment has been made.

  1. Complaints settlement
  2. Complaints from the Customer about the Offer, the Order or the performance of the

Agreement, are to be filed with for receipt by the Restaurant. The sole responsibility for the

Offer of the Restaurant and the performance of the Agreement lies with the Restaurant.

Pita bakery pte ltd may only 

  1. If the Customer has a complaint as regards the Service, the complaint is to be communicated

by means of the contact form, by email or ordinary mail to the Pita bakery pte ltd   customer

service, at the contact address as indicated in article 2 of the present General Terms and

Conditions for Customers.

  1. Once the complaint has been received by Pita bakery pte ltd , the latter shall react as soon as

possible, but not later than within one week, with a confirmation of receipt. Pita bakery pte ltd  

aims to handle the complaint as soon as possible, but not later than within two weeks.

  1. Complaints as described in sections 1 and 2 of this article must be filed promptly within due

time after the Customer has detected the shortcomings, be fully and clearly described and

filed with the respective Pita bakery pte ltd .

  1. Newsletter
  2. When placing the Order, the Customer may also subscribe to the newsletter. The Customer

can unsubscribe from this newsletter by contacting the customer service by using the contact data as mentioned under

'Correspondence Address' in article 2 of these General Terms and Conditions for Customers.

  1. Inspection and correction of stored personal data
  2. Pita bakery pte ltd shall process personal data relating to the Customer. The processing of

personal data is subject to the Privacy Statement.